Privacy Policy

Last Updated: October 2025

At EmergencyPlumberNC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through our website, phone calls, text messages, and other communications.

By using our website or contacting us, you agree to the terms described below.

1. Information We Collect

We collect personal information only when necessary to provide our plumbing services or respond to your requests. This may include:

• Contact information: name, phone number, email address, and service address.

• Service details: type of plumbing issue, appointment preferences, or property information.

• Communication records: messages, calls, texts, or emails between you and our team.

• Website data: anonymous usage statistics such as IP address, browser type, and pages visited (used to improve our website experience).

We do not knowingly collect information from children under 13 years old.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide plumbing services.

• Communicate with you about appointments, estimates, and service updates.

• Send invoices, receipts, or payment confirmations.

• Respond to customer support requests.

• Improve our website, customer experience, and service offerings.

• Comply with legal and safety requirements.

We do not sell or rent your personal information to anyone.

3. Sharing Your Information

We may share limited information only when necessary to deliver service, including:

• Service partners or subcontractors assisting with plumbing repairs or dispatch.

• Payment processors (for secure transactions).

• Third-party tools that help operate our website, appointment forms, or communications — all of which are required to handle your data responsibly.

• Law enforcement or government agencies if required by law or to protect against fraud or illegal activity.

4. SMS/Text Messaging & Call Recording Disclosure

When you provide your phone number to Plumber911, you consent to receive text messages and phone calls related to your plumbing service, including appointment reminders, dispatch updates, and service confirmations.

• Message & Data Rates May Apply.

• You can opt out of text messages at any time by replying STOP.

• Message frequency varies based on your service requests.

Some calls may be recorded for quality assurance, training, and documentation purposes. Recorded calls are securely stored and not shared with third parties except as required by law.

We never use your phone number for telemarketing or unrelated promotions without your explicit consent.

5. Data Security

We use reasonable administrative, physical, and electronic safeguards to protect your information from unauthorized access, loss, or misuse. While no system is 100% secure, we continually review and update our practices to protect your privacy.

6. Your Choices

You have the right to:

• Request a copy of the information we have about you.

• Ask us to correct or delete your personal data.

• Opt out of promotional messages at any time.

To make a request, please contact us using the information below.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve site performance and understand visitor behavior. You can disable cookies in your browser settings if you prefer.

8. Links to Other Websites

Our website may contain links to other sites (for example, product manufacturers or review platforms). We are not responsible for the privacy practices of those external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will always show the most recent version. Any significant changes will be posted on this page.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

EmergencyPlumberNC
Serving the Winston-Salem Area
336-910-1611